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Did you get a refurbished phone from Net10 Wireless that doesn’t work? Did you buy a new phone only to realize they sold you a refurbished phone? Here’s what to do next.
There are many deals some of which have 30 months agreement starting at 0% APR and significant savings on refurbished phones but they do require you purchase a plan in order to capitalize on the smartphone savings.
In the terms and conditions it states that all reconditioned or refurbished phones except for iPhones have a 90-day limited warranty as well as any accessories. Refurbished iPhones are not covered by that warranty but you can return them for a complete refund within 30 days of purchase.
Furthermore, the company stipulates that during that limited warranty they will repair or replace any defective parts or products on refurbished phones or replace it with a different but comparable product.
The first thing you need to do if your refurbished phone from Net10 Wireless doesn’t work, is let them know. Give them the benefit of the doubt and the opportunity to give you a new phone.
If they sold you a new phone but it turns out it was actually a refurbished phone, bring that to their attention as well. Sometimes this is as simple as a computer error and they will be more than happy to give you compensation for the issue and rectify it immediately.
On the off chance that you purchase a refurbished phone from Net10 Wireless and it turns out that that phone was stolen or it won’t work because it was blacklisted, you need to not only inform the company but report it to the police in your local area.
Tip: Unsure whether your “new” phone is actually new? There are some quick tests you can do in the store or at home.
What happens though if the company isn’t responsive or they won’t give you a replacement or even acknowledge that your refurbished phone is a scam?
You can pursue other methods such as reporting them to government agencies or submitting a complaint online.
The Federal Communications Commission or FCC is a great place to submit your complaint against any Wireless company. They have easy to follow prompts when you submit a complaint online. The more information you can provide, the better. This organization has oversight capabilities so they can investigate and punish companies that don’t adhere to the laws. You might not see a resolution immediately, but the more people who submit complaints, the easier it will be for the FCC to take action. The FTC is another place to report fraud against Net10 Wireless for the same reasons.
Tip: You can learn more about what is currently going on or under review between the FTC and Net 10 in your state or area online at ftc.gov/exploredata.
You can use State based organizations to submit an official Complaint as well such as with State oversight commissions or your State Attorney General’s office. There are online forms that give you prompts which are very easy to follow. If you feel so inclined you can try to send copies of what you submitted to Net10 Wireless in hopes that they will take action.
The Better Business Bureau is another great place to submit a complaint though this is considered an informal method. The Better Business Bureau collects information and complaints from customers like yourself and generates a rating for individual branches as well as the company at large. If you submit a complaint to the Better Business Bureau, the company might reach out to you to try and resolve the issue publicly.
You can submit an informal complaint to Consumer Affairs where it will be published. It is unlikely that this will get you any type of compensation or resolution unless you are very lucky in that the Telecom Company happens to read your review and offer a solution. Nonetheless it does help other consumers like you avoid the same scams in the future.
The last place to post your complaint is on social media pages like Facebook. This might not get you resolution either but it at least publicizes the issue.
Be sure to keep copies of anything you submit formal or informal. It will help you down the line to be able to prove the lengths to which you went in order to seek resolution with Net 10 Wireless.
While these methods bring to other people’s attention the wrongdoing from Net10 Wireless, we can help you pursue compensation by using consumer arbitration.
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