Here is a list of legal options you have to get Optimum’s attention.
This is especially true when they make a mistake that costs you money. Sometimes, you need the service they provide and if you don’t pay the bill, they will cut off your service. This is true even if you weren’t at fault.
Phone calls with employees that don’t have any power waste your time. Email complaints seem to go into a black hole in cyberspace, giving you no evidence they were sent. Requests to speak to someone that has authority at the corporate office either are ignored or the requests take too long to receive a response.
They might tell you they’ll make things right and don’t follow through, leaving you to begin the frustrating process all over again.
What can you do other than to feel like Optimum’s corporate office has taken advantage of you?
Binding arbitration helps you get a satisfactory solution for your complaint against Optimum without having to sue the company. During arbitration, an independent arbitrator is appointed who is familiar with the issue that prompted the consumer complaint.
The key is the arbitrator has to be impartial. The arbitrator looks at the facts presented by both sides and makes a binding decision, without projecting any legal prejudice into the case. Speak with a binding arbitration specialist at FairShake to learn more about the role of a arbitrator. We follow the guidelines established by the American Arbitration Association.
Arbitrations handled by the American Arbitration Association comply with the Statement of Principles of the Consumer Due Process Protocol which means:
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