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Contact PNC Financial Services and get the company to listen

How to Contact PNC Customer Service

If you aren’t getting a fair resolution with PNC Financial Services through customer service, you can try escalating your complaint by working with a consumer advocate at FairShake.

PNC Financial Services offers numerous ways to contact customer services, depending on what financial products for which you need customer service support. But they have still faced problems with PNC fraudulent accounts. Customers who are frustrated by this or other issues need to get in touch with the right people. 

For general inquiries, visit the customer service page on their website, which stays updated with the most current contact information. 

Given the current pandemic and some PNC facilities being closed, PNC has created a video to walk you through all the bank from home services. You can watch the banking from home video here. While banking from home, or on the go, is always a convenience, it has become a necessity during the coronavirus pandemic. To enroll in online banking, visit the online banking webpage to create an account. 

PNC offers numerous mobile apps to help keep your financial information, and access to customer service, at your fingertips. To find the mobile app for your financial services needs, visit the mobile app webpage.

To locate the nearest PNC branch, or the ATM closest to you, visit the find a location page.  

To reach PNC by phone, or to bank by phone, you can contact them at the following numbers:

For personal banking accounts, call 1-888-762-2265 on Monday-Friday 7:00 am to 10:00 pm ET and 8:00 am to 5:00 pm on Saturday-Sunday. 

For business banking accounts, call 1-877-287-2654 on Monday-Friday 7:00 am to 10:00 pm ET and 8:00 am to 5:00 pm on Saturday-Sunday. 

Virtual Wallet, call 1-800-352-2255

Personal Credit Cards automated account information is available 24/7 at 1-800-558-8427

Business Credit Cards automated account information is available 24/7 at 1-800-474-2101

Student Loans, call 1-800-762-1001 Monday-Friday 8:00 am to 5:00 pm ET. 

Investments, call 1-800-622-7086 on Monday-Friday 8:00 am to 6:00 pm ET. 

Mortgage Customers

If you are a PNC mortgage customer, you can reach them via telephone at 1-800-822-5626 Monday-Thursday 8:00 am to 9:00 pm ET, Friday 8:00 am to 5:00 pm ET and on Saturday-Sunday from 9:00 am to 2:00 pm. 

Mortgage customers can reach online mortgage information through this webpage, or enroll in online banking to see your mortgage account information. 

Reporting Fraud

If you suspect you have been a victim of fraud, or a phishing attempt, PNC recommends that you take a screenshot or picture of the message and forward it to them at abuse@pnc.com. You can also call the fraud protection department at 1-888-762-2265.

Special Services

En Espanol, Servicio de Ventas y Servicio al Cliente en Espanol 1-866-465-2762.

Those who are deaf or hard of hearing can call TTY/TDD at 1-800-531-1648

Veterans and active military can reach a dedicated customer service line at 1-844-762-7272 on Monday-Friday 8:30 am to 4:30 pm ET. 

Other Options

If customer service does not solve your problems, you might need other legal options. While you can’t start a regular PNC lawsuit you can learn how to sue PNC in small claims court. This can be a solution depending on the issue you have with the company, but it takes a lot of time and effort.

For an easier route, let FairShake help you file a complaint against PNC or use arbitration.

What's your complaint?


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