A legal option that can get Suddenlink to listen — and get you compensated.
This is especially true when they make a mistake that costs you money. And sometimes you need the service they provide and if you don’t pay the bill, even if it is wrong, they will cut off your service.
Phone calls with employees who don’t have any power waste your time, because they don’t get Suddenlink to listen but rather, send you round in circles. Email complaints seem to go into a black hole, giving you no evidence they were sent and frequently not receiving an adequate response. Requests to speak to someone with authority at the corporate office can be ignored or take too long.
Or, they tell you they’ll make things right and don’t follow through, leaving you to begin the frustrating process all over again with those same employees who waste your time and the same emails in the same black hole.
What can you do to get Suddenlink to listen and not feel like a chump who was taken advantage of?