Slow Internet from Suddenlink?

Did you wake up this morning only to find a bad internet connection? Is your slow internet continually giving you a headache or causing you to stress because you can’t get anything done? We totally understand that your internet lagging is unacceptable with today’s fast-paced market where everything relies on your internet. 

We’ve gathered all the resources below that you will need to find the perfect solution for your slow internet service with Suddenlink. If there is an issue on your end, you’ll know how to find it. And if the problem exists due to Suddenlink’s slow download speed, we’ll tell you what you need to do to get your internet back to blazing speeds. 

Check these sources before contacting Suddenlink’s customer service: 

• Speed Issue – If you have multiple users connecting to your internet, you’re going to need enough speed to handle all those connections. Match your plan’s rate with your actual internet speed and see if it’s on target. 

• Old Equipment – Many newer programs require equipment that is up to date with today’s standards. If some or all of your equipment is outdated or old, it might not allow your programs to run effectively. 

• Cable Performance – Sometimes, the solution for slow internet is as simple as replacing an older cable with one that was designed to handle higher internet speeds. Your existing cord could also be damaged, and even the smallest cut could be affecting your connection speeds.

• Data Zappers – People often underestimate the amount of data their package permits each month. This is especially true when you have young adults who spend hours streaming YouTube videos. When multiple users are watching videos or streaming music, your connection speeds will definitely be reduced as your data is being consumed. In fact, some providers have a clause in their contracts that states anything over x amount of data will be reduced to a specific internet speed for the rest of that billing cycle.  

• Bandwidth – Maybe it sounded like a good idea to choose a lower bandwidth when initially signing up for your current internet service. But if your work has been increased or you’re using the internet more than anticipated, you might need to increase your bandwidth to avoid a slow internet. 

• Network Configuration –  Providers will often troubleshoot your network configuration settings to see if any of your computers or devices are causing problems for your entire network. This isn’t always the case, but better to rule it out when checking for slow internet download speed. 

Submit Against Suddenlink

Those are some of the most common issues when it comes to bad internet connections; however, there are more serious issues that could be causing your slow internet. If you find that after troubleshooting everything listed above that you still have internet lagging, it’s probably a good idea to contact Suddenlink’s customer service.  

Test Your Internet Speed 

Before reaching out to Suddenlink’s customer service about your slow internet, consider doing a free speed test to see where your numbers actually fall compared to your promised speeds in your contract with Suddenlink. 

Google offers one of the simplest speed tests for free, and it’s relatively fast and reliable. Just go to your Google search bar and type in ‘speed test.’ From there, you will be able to follow the simple instructions to see what your actual internet speeds are at the current moment. Below are three of the top providers of free speed tests that can be trusted:

• OOKLA
• FAST (Powered by Netflix)
• SPEED CHECK 

Note: Make sure you are not downloading or streaming any video content and shut down your VPN if you’re using one. You want to perform a speed test while your laptop or pc is not performing any other tasks. This will provide you with the most accurate results and will allow you to compare your actual speeds to your plan’s promised speed connections. 

Compare Your Speed with Your Suddenlink Contract

Take a look at your contract with Suddenlink, and you should be able to find the section that tells you what speed connection rates your plan comes with. If your plan suggests that you should have a certain amount of juice and your speed test doesn’t confirm that, run another free speed test and then contact Suddenlink’s customer service department. According to their website, they do offer fast speeds up to 940 Mbps in select service areas. The question is, do you live in one of those areas that get these excellent speeds?  

Troubleshoot with Suddenlink Customer Service

If you have gone through all the steps to find out that nothing seems to be the issue on your end, reach out to Suddenlink’s customer service and find out what your options are to improve your slow download speed or internet lagging. 

If you want to use Suddenlink’s online troubleshooting guide, just go to your account page and use the help directory to troubleshoot your exact issue. However, you can always just call 877-794-2724 to speak to a customer service representative. 

When speaking with the rep, you might have to perform the following tasks: 

• Unplug and Reconnect All Your Cords and Connections
• Check Your Router or Modem   
• Perform a Speed Test 
• Unplug Your Devices and Wait to Reconnect 

It’s essential to follow all the customer service representatives’ instructions to fix your bad internet connection. They have been trained to work on these types of issues concerning slow internet and spend most of their time assisting customers just like you. 

File an Official Complaint and Get Compensated

Once you’ve gone through all the steps with the troubleshooting and customer service failed to fix your slow internet issue, you may need to file an official complaint. Be careful when speaking to Suddenlink’s customer service agents; they may try to sell you additional repeaters or upgrades in hopes of fixing your bad internet connection. 

However, before committing to any additional services and costs, you should submit a dispute through FairShake to get compensated for what Suddenlink owes you.