If you are cancelling AHS because of an unresolved complaint, let us help you file a claim.
Maybe you have tried and customer service has been less than helpful, overcharged you, or isn’t issuing the refund you deserve. No matter the reason, we explain how to cancel your account with American Home Shield.
The American Home Shield cancellation policy is divided into two time frames:
At present the only way to cancel your account is over the phone. American Home Shield does not let you cancel through your online account. When you are ready to cancel your account, contact customer service at: 800-858-1922.
As mentioned, there are two fees based on two different time frames. However, whether you cancel within the first 30 days or not, you will still have to contend with the fine print of the cancellation policy. This fine print says that if American Home Shield has provided any services for you, meaning if you have submitted any claims under their warranty, they will subtract the money they have paid for those services or for those claims from any refund you are owed.
This is how most insurance providers work as well. You pay the monthly fee toward your warranty service, and over the course of your contract term that money will help offset the cost of one or two claims you have to submit throughout the course of your service. So if you cancel prematurely, and you have given them $300 in monthly payments, but they have paid $500 for one of your home warranty claims, you will owe them the difference of $200. Under the same circumstances if they have only rendered services worth $80, they subtract that $80 from your $300 and give you a prorated refund of $220.
Common Disputes and Complaints when Cancelling
This company has faced many customer complaints and disputes having to do with billing problems and account problems. This extends to trying to cancel your account. Here are some common AHS complaints about cancellation:
If you have tried unsuccessfully to close your American Home Shield account, or you have incurred excessive fees after canceling, let us help.
Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape!Allie, real FairShake customer
They got more done in a few weeks than I did in over two years.John, real FairShake customer
I can’t say enough good about this company! They are really a light for us in a very hard time.Mark, real FairShake customer
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I was having problems with the company for months. That you could make it resolved in a few days is wonderful.Marisol, real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!Virgil, real FairShake customer