The inside track to contact DISH Network execs. And what to do if they won’t listen…
You have a problem with DISH Network. Maybe company is over billing you, a salesperson tried to misled you, or the company refuses to send you a rebate it promised. Sometimes you just need to contact someone to try and reduce your DISH Network bill. Other times you want to reach out to the right person to ensure you can cancel DISH service.
You might start trying to contact DISH Network on their Main Customer Service line at (800) 333-3474 or through their online customer service at https://www.mydish.com/support/contact.
However, if you’re looking for how to contact DISH Network, you probably already tried the two options, and now you want to contact a real person at DISH Network who can actually do something about your problem.
Unlike many other cable companies, DISH Network might not have an “Executive Customer Support” team at company headquarters. Many companies use this team to handle the most serious customer complaints. Serious complaints to DISH Network headquarters can be redirected to other teams.
If you try to reach a real person at DISH Network headquarters, here are some ideas:
Tweet at DISH Network’s customer case team at @dish_answers.
Most companies run their social media accounts from the main office. If you try to reach someone at DISH Network headquarters, making contact over social media can be a place to start.
Call the main line for DISH Network’s Corporate Offices at (303) 723-1000.
At this direct line to DISH Network’s corporate office, you can use the phone directory to look up senior DISH Network executives like the CEO or General Counsel.
While you won’t get through to a senior executive, his or her personal assistant might transfer you to an accelerated customer service process.
Take note: some customers have reported hostile and aggressive responses from companies when they try this out.
When customer service can’t solve your problem, what’s the next way to contact DISH Network? For a lot of dissatisfied DISH Network customers, the next step is to start a legal process. The language in your agreement with DISH probably stops you from joining existing DISH lawsuits but you can still learn how to sue DISH Network.
Begin a Small Claims Court proceeding by contacting DISH Network at their legal address.
Sending a demand letter to contact DISH Network at their legal address is the first step in the small claims court process. Read the instructions for following this process, and what to do after you contact DISH Network. It often gets customers what they want, but it can take considerable time to complete the legal process.
Demand Consumer Arbitration from DISH Network under your DISH Network contract.
Arbitration is a type of dispute resolution that lets you bring your dispute with DISH Network to an independent arbitrator who acts like as judge. (DISH Network’s contract is written to avoid class action lawsuits in regular court).
To initiate arbitration, the first step is to contact DISH Network at their legal address by sending a formal legal notice. Contacting DISH Network to initiate arbitration can motivate the company to take action. Some customers with severe complaints against companies like DISH Network get compensation in the thousands of dollars.