Not getting results from Google Fiber customer service? You may have options to escalate…
Despite the initial promise of Google Fiber’s service, the company has suffered a number of setbacks in recent months. With Google’s tendency to roll out new services only to later terminate the services, some Google Fiber customers are nervous about what that means for them. For now, there are a few different ways to get Google Fiber’s attention.
First of all, always make it clear that you’re a current customer. If possible, you should sign into the Google account you used to sign up for Google Fiber. From there, you can choose to talk on the phone or chat online with a customer service representative. You can also reach out to Google Fiber’s social media team if traditional options don’t get you the results you want.
Google Fiber has only rolled out in a few cities across the nation, but there’s been a huge amount of media attention surrounding the project. Because of this, there are more people interested in Google Fiber than there are actual Google Fiber customers.
In order for your complaint, request, or question to be heard promptly by Google Fiber’s customer support team, you should take a few specific steps:
In most cases, Google Fiber’s customer care team wants to verify that customers already checked out the online resources that Google provides. You should first read the frequently asked questions and tutorial pages before reaching out to a customer service representative.
I am not sure as to why I am having so many issues with @googlefi. It used to be such a friendly and helpful service when it first launched but something has changed. I used to recommend it but after today that will definitely change too.
— Andrew (@3mi_nosweat) November 14, 2019
Google Fiber has always been a big deal on the internet. However, as Google Fiber’s operations have been slowing down, there aren’t as many active social media accounts as there once were. Some of these accounts may be better for trying to reach a customer support representative than others.
As a customer, you have the right to expect good customer service. However, even if you follow the steps listed and treat the customer support agents with respect, you might not find what you want.
After calling, messaging, and leaving comments and reviews online, you might think you’re out of options. Although there may be a clause in the contract you signed with your cable or internet company preventing you from filing a lawsuit, there are still options that may be available to you.
Although you have the option to take the company to small claims court, you can also file a claim for arbitration. At FairShake, we specialize in getting big companies to listen to consumers, and we can help you with your arbitration claim.