Understanding Your RCN Bill

There are three ways you can view your RCN invoice. This can be done online, by mail or through the app. Be sure to have your username and password ready to gain access if you are viewing the invoice online. There are a couple of things you should keep in mind when reviewing your bill. If it is your first bill, it will be higher than your next bill for a number of reasons.

1. RCN charges for the first full month of service in advance. (Therefore the second month’s service is normally included in this bill.)
2. If you begin service during the middle of the month, then there is a prorated charge for the time when your service was active. Remember that you should be charged only for when the plan or feature was active on this account.
3. There are also one-time charges included in this statement. Some examples include equipment purchases, equipment shipping and handling, activation and installation fees.

The first page of the bill will list the itemized details for the account. Included in this page is your account number and PIN which you should retain for your records. You will also find important messages and reminders on this page.

Typically, the invoice will contain the following:

1. Summary: This is the previous and current charges summarizing your past bill amount, payments received and current charges with the total amount due.
2. Payment, Charges, and Usage Detail: These sections detail your payments received during the last statement period, current monthly charges, and any usage charges.
3. Messaging Center: Important account information or news from RCN.
4. Taxes and Fees: This section captures the amount taken for taxes and fees that are collected on behalf of the local, state, and federal government.
5. Digital Cable TV: If your cable is not part of a bundle, it will be listed in its own separate category. This section contains monthly cable services/charges that are not part of a bundle.

Tweet RCN @RCNConnects or contact them through their Facebook page

Unfortunately, sometimes a public complaint brings quicker results.

Get customer support by calling 1-800-746-4726.

If you plan on calling customer service, check out our guide to ensuring you get the best support possible.

Review past invoices

Also, it may be helpful to review your old billing statements if you notice a discrepancy. Simply sign on to RCN.

None of that worked, now what?

If you’re still not getting what you deserve out of RCN customer service at your wit’s end and need to bring out the big guns, let us help you file a claim.