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How to Contact RCN Customer Service

There’s more than one way to contact RCN. And if they don’t listen you have options…

Many people are getting rid of as many cable and phone services as possible in response to rising costs, unfair billing practices, and ineffective customer service. Some companies have realized this, resulting in many of the companies putting more money and effort into customer service. Despite this, customer service complaints are still rampant.

It’s common to have trouble with RCN customer service. At some point, you probably need to get in touch with RCN’s customer care team. You should know the options for how to contact RCN, so that you can choose the method for your complaint.

Calling Customer Support

RCN has one customer service phone line, which can be reached at (800) 746-4726. Unlike RCN’s other customer service options, this phone line is available 24/7. To make your phone call go smoothly, it’s important to take a couple of particular steps:

  • When contacting customer support, you should have your account information ready. Typically, this includes your account number and the phone number or email address associated with your RCN account.
  • At first, you’ll likely encounter an automated phone system. When calling RCN’s customer support team, you should focus on trying to reach an actual person. Typically, pressing “0” routes you to a live customer service representative.
  • When you do reach a customer service representative, make sure you’re polite. Although it can be frustrating to deal with customer support, never take it out on the person on the other end of the line.
  • You may need to write down confirmation numbers, e-mail addresses and phone numbers, or the names of customer service representatives. Have a pen and paper nearby to take notes.

There’s another customer support number to try when the above number doesn’t work. (866) 832-4726 is an alternate customer support phone number which may result in a shorter wait time.

Chatting With Customer Care

There are a few other RCN customer support options aside from the customer service phone lines.  You can reach a customer service representative by accessing RCN’s live chat. During RCN’s business hours, the live chat is often the fastest way to receive customer support.

  • To access RCN’s customer service chat option, you should make sure to log into your RCN account.
  • You can reach RCN’s live chat Monday through Friday from 8 A.M. to 10 P.M., on weekends from 10 A.M. to 8 P.M., and on holidays from 10 A.M. to 6 P.M.

In addition to the live chat, customers can contact RCN through email. RCN’s customer care e-mail address is helpme@rcn.net. This option is especially effective for consumers that have issues that require long or complicated explanations. When contacting RCN through email, make sure to include your account information, like the account number and/or associated contact information.

Contacting Social Media’s Customer Support

Like many modern companies, embraces social media as a way to communicate with customers. As such, customers can reach customer care agents through both Facebook and Twitter. In many cases, social media support is just as effective as phone or chat support. RCN’s Twitter and Facebook pages are both very active, often responding to messages within a matter of hours.

  • Facebook: It’s easy to contact the customer service team on Facebook. As long as you’re messaging or posting within RCN’s social media hours, you can typically expect a speedy response. Customers can choose to post a public message or send a private one.
  • Twitter: You can tweet or message @RCNconnects with your RCN concerns. Even if you’re leaving a public tweet, it’s recommended to send a private as well. When responding to public comments, RCN directs customers to send a private message with their account number and contact information.

RCN’s social media customer service team can be reached Monday through Friday from 8 A.M. to 10 P.M., on weekends from 10 A.M. to 8 P.M., and on holidays from 10 A.M. to 6 P.M.

When interacting with customer support on social media, make sure to keep your calm. RCN deletes comments deemed to be rude or misleading.

Bringing a Claim With FairShake

It’s an unfortunate fact that many companies don’t bother to make things right with their customers. It can feel like the telecommunications company took the money and ran, leaving you without service and a thinner wallet. If this happens to you, there may be a way to make the company listen and make it right.

Successful consumer arbitration claims may result in a settlement, allowing you to recoup costs. When you go through the arbitration process with FairShake, arbitration is simple. FairShake allows you to worry about other aspects of your life, doing the heavy lifting for you. FairShake takes care of the paperwork and assists with the entire process. If you’re ready to fight your cable company, start a free claim now.


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