Common Complaints Against RCN

Were you billed more for your RCN internet services than what was advertised?  Did you cancel your services within the 30 days only to be charged for another month?  Do your monthly rates go up without anyone telling you?

Top complaints against RCN Telecom Services by customers like you

1. Monthly rates raised without notification
2. Promotional rates are not what they state
3. Poor service

RCN Telecom Services, LLC provides high-speed internet, phone, and cable services to consumers in large cities such as Boston, Chicago, Philadelphia, and New York City.  If you have spent hours on the phone trying to fix your RCN problem without any luck, we may be able to help you. FairShake helps frustrated customers take effective action against telecom providers.   Visit our complaints guides to find similar issues with other telecom companies.

Monthly rates raised without customer notification

Customers complain that their monthly rates are raised by RCN without their knowledge.  Some people have seen their charges go up by as much as 50% of their fees are noted when they review their bills.  While you may be able to get a lower rate if you call their customer service, you will get a rate that is still higher than what you were paying.  And if you are an existing RCN customer, you can’t get these great promotional rates that they give to new customers. Even though you are getting the same exact service. What happened to customer loyalty?

As one customer put it:

“I have been an RCN Customer for more than 15 years and have had a telephone, Internet and Cable bundle with them for almost that long. There has been no change in my service or the equipment for many years. In the last several years my bills have increased significantly month-by-month without any prior notice.”

Promotional rates not what they state

When new customers review their bills they often find that the special rates are often higher than what was advertised online.   Fees, taxes, and other charges increase the monthly fees considerably more than what they were expecting. Other customers claim that they cancelled their service within the advertised 30-day guarantee, only to be charged for equipment or other fees.

Poor service

Customers have a lot to say about the service they receive from RCN.  One customer noted, “We had no issues prior to having their new modem installed and they are continuing to charge us for the modem while delivering considerably sub-standard service.” The most common complaints around RCN service are:

1. Intermittent or slow internet – Frustrated customers see their internet service cutting in and out or it just drops altogether.  Speeds are often slower than what they are paying for and they can’t seem to get this fixed.
2. Poor technical support – Technicians can’t seem to fix whatever is causing the slow or dropped internet.  They switch out the modems and test the lines and nothing gets better.
3. Rude and unhelpful customer service representatives are a common complaint with customers.  Many claim that customer service is not knowledgeable about RCN’s service and policies. Or, they are shuffled between multiple representatives.  Long wait times and failing to return calls are common complaints that customers lodge against RCN’s customer service.

If you are frustrated with constant internet outages, billing problems, or paying for service that you just aren’t getting from RCN, you can get help.  FairShake works with consumers who have been unsuccessful in resolving their complaints with RCN. Learn how FairShake can help you file a claim against RCN.