How to Sue Frontier Communications

Looking to sue Frontier Communications? Small claims court is an option, and you may have others…

So you’re looking to sue Frontier?

At FairShake we’ve helped thousands of people with claims against Frontier and other big companies that ripped them off get millions of dollars in settlement offers [continued below]

Have a Frontier complaint?


Have you tried getting a refund from Frontier and gotten nowhere? Do you feel like you have nowhere to turn?

You’re not alone. From what we hear, a lot of people out there have tried all the Frontier customer service options and still feel like they haven’t been heard.

There are lots of ways to bring an Frontier complaint, but none with the same power and leverage as bringing a claim through the legal system.

So where should you start if you’re looking to sue Frontier? You might think there would be tons of class action lawsuits against Frontier. But the truth is more complicated.

Little-read clauses in their contracts allow companies like Frontier to force legal claims out of most US courts and into the private system of consumer arbitration.

But this doesn’t mean your Frontier contract can take away your right to sue entirely.

Here’s what you can do…

Two options to Sue Frontier

The first option for suing Frontier is through consumer arbitration. Arbitration is an opportunity to take legal action through an officially-designated, independent dispute process that’s not a court and won’t require showing up in person. This can be a better option for a lot of regular people.

The second way to sue Frontier, if you want to avoid the arbitration system, is to use Small Claims Court. Because Small Claims Court processes differ from place to place, FairShake can’t help out here. It may require showing up in person and filling out some forms.

If you’re ready to take your Frontier claim to Small Claims Court , read on below:

Taking Frontier to Small Claims Court Step-by-Step


Does your case qualify?

Just because you are ready to sue Frontier Communications in small claims court doesn’t mean that the small claims court is willing to accept. You have to adhere to certain qualifiers.


  1. The first is the amount of money you are asking for in damages. Every state has a minimum and maximum dollar amount for the size of your claim. You can find a list of all 50 states’ monetary limits here.
  2. The second is the type of award you are asking for. In this case you can only ask for monetary awards meaning a dollar amount because most small claims courts won’t grant any non-monetary request.

If your claim doesn’t fall within the limits of your state’s small claims court, you’ll have to arbitrate your claim instead.


Send your demand letter.

Before you head off to sue Frontier Communications you have to send a demand letter where you ask them to voluntarily fix the problem. You probably already reached out to customer service but this is where you reach out to someone higher up the chain.

The demand letter can be very simple and straightforward just asking the company to fix the problem after you explain what it is and give them your contact information. It doesn’t have to be more than a few sentences.

When you are done, send a hard copy of the letter, preferably as certified mail or some other service that allows you to confirm delivery, to:

Frontier Communications
Legal Department
401 Merritt 7
Norwalk, CT 06851

If you would like examples of demand letters or more information about how to write them, you can find an excellent guide here.

(This address is taken from the Frontier subscriber agreement here.)


Fill out your court forms.

Every court is different so before you sue Frontier Communications in small claims court you need to make sure you visit your state court website.

Here you will find the forms that are needed for your state and your county. Make sure to fill out enough copies.

Several States will require you to bring three or four copies and if you don’t have the right number they won’t accept it.


File your complaints and forms with the court.

Now it’s time to officially file. This is a legal process that can be a bit tricky. You have to show up in person in most cases but in rare circumstances your area might allow you to submit things by mail. All of this will be available on your state court website.

You have to pay the small claims court filing fee before you can sue Frontier. The amount should be listed on the state court website. You also have to bring the documents on the right days of the week and during the right hours of operation.

If everything is in order the county clerk will stamp the copies and give you back yours with the date of your hearing.


Officially “serve” Frontier.

Now you have to reach out to Frontier again in a formal capacity to let them know that you are going to sue them. This is called serving.
Every court is different in terms of how you have to officially serve a company so make sure you visit the state court website to find the specific instructions.
If you don’t follow each and every one of them your claim will be dropped.

Head to court.

Now that you have done your part it’s time to go to your court date.

Make sure you go to the right courthouse and you have copies of all your forms and any evidence.

There are times when Frontier will send someone to oppose you and times when they won’t. In any case make sure you focus on your side of the story and highlight the evidence you have.

Ready to sue Frontier in small claims court?
If this sounds too hard and expensive, try consumer arbitration instead…

FairShake helps put the power back in your hands

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